Support for the Vroma family
This page is the shared support entry for Vroma, Vroma Studio Track, and Vroma Studio. Support requests are handled through GitHub Issues.
Supported apps
- Vroma (iPhone / App Store)
- Vroma Studio Track (macOS / Mac App Store)
- Vroma Studio (macOS / Direct Download)
Support channel
Use the public issue list in tsuyukimakoto/vroma for Vroma family support.
Include the app name, app version, OS version, what happened, and reproduction steps. If you attach GPX data, make sure it is safe for you to share publicly.
For security issues and other private matters, please email:
support@tsuyukimakoto.com
by email.
In scope
- Problems or questions about app launch, settings, GPX import, display, editing, and replay
- Problems or questions about the Vroma Studio video export feature itself
- Problems or questions about storage folder selection and app-level settings
Out of scope
- General macOS or iPhone operation, Finder usage, system settings, or platform permission setup
- Individual guidance for Mapbox account creation, contracts, pricing, billing, limits, token issuance, or token setup
- Apple App Store or Mac App Store billing, refunds, or store account issues
About Mapbox
Vroma Studio video export uses a Mapbox public token provided by the user. Product pages may include rough API request counts as reference information.
Those figures are usage examples only and do not guarantee Mapbox usage or cost. Please review Mapbox terms and pricing yourself.
Mark with Vroma tips
`Mark with Vroma` lets you leave a mark for a place you want to review later while riding. The main flow is to trigger the shortcut by saying `Mark with Vroma` to Siri. Also check the regular in-app flow and the paused recording flow where marker comments can be edited.
Even when `Mark with Vroma` is not recognized automatically in the Shortcuts app, it may still work after manual shortcut registration. If it still fails, include your iPhone OS version, Vroma version, and the steps you tried when you contact support.
Other products
Chrova uses a separate support channel. Please use the Chrova support page.